About US

These policies explain how we work together, how payments and refunds work and how we handle your information. They apply to anyone who visits hummingbirdmedia.ca, buys a digital product from us or hires Hummingbird Media for a project.

By using this website, purchasing a product or paying a deposit, you agree to these policies. Your project proposal may include additional terms. If a proposal and these policies disagree, the proposal wins.

Hummingbird Media is based in Collingwood, Ontario, Canada.

Terms of Service

Proposals and deposits

Every project starts with a written proposal outlining the scope, price, timeline and payment schedule. A non-refundable deposit of 30% of the project total is required to book your start date. The remaining balance is paid according to the schedule in your proposal.

Work outside the agreed scope will be quoted separately, or billed at our hourly rate with your approval first.

Hourly work and retainers

Hourly work is billed in the increments and at the rate stated in your proposal. Retainers are billed monthly in advance and cover the services listed in your retainer agreement.

Late payments

If a payment is overdue, we may pause work on your project until your account is up to date. Your website or files may not be transferred to you until all invoices are paid in full.

Ownership of your website

Once your project is paid in full, your website and the content we created for it are yours. You can take it with you, move it to another host or hand it to another developer.

Third-party software, themes, plugins and platforms remain the property of their creators and are subject to their own licences and fees.

Images and stock assets

Some images and design assets on your website are licensed through our Envato Elements subscription for use on your project. You can keep using them on the website we built for you. If you want to use them anywhere else, such as print materials, ads or a different website, you’ll need to license them yourself.

Portfolio

We may show the work we create for you in our portfolio, case studies and marketing. If you’d prefer we didn’t, just tell us in writing and we’ll respect that.

Your responsibilities

You’re responsible for making sure that anything you give us to use, including text, photos, logos and testimonials, is yours to use or that you have permission. You’re also responsible for the accuracy of the information on your website and for meeting any legal or regulatory requirements specific to your business.

Third-party services

Your website may rely on third-party services such as hosting, booking software, payment processors and email platforms. We aren’t responsible for their outages, pricing changes, policy changes or data handling.

Limitation of liability

We work hard to build things that work well and stay secure, but we can’t guarantee specific results such as search rankings, traffic or sales. To the extent permitted by law, our total liability for any claim related to a project is limited to the amount you paid us for that project.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario.

Refund Policy

All sales are final. We don’t offer refunds on services or digital products, except where required by law.

Services. Deposits are non-refundable because they reserve time in our schedule that we turn other work away to hold. Payments for completed work, hourly work and retainer months already billed are also non-refundable. If a project is cancelled partway through, you’ll receive the work completed up to that point once your account is paid in full.

Digital products. Courses, guides and other digital products are delivered instantly and can’t be returned, so they aren’t eligible for refunds.

If something isn’t working the way you expected, please reach out. We’d much rather fix it than have you walk away unhappy.

Privacy Policy

We collect only what we need to run our business, and we never sell your information.

• What we collect
  Contact forms and discovery call bookings: your name, email address, phone number if you share it and the details you give us about your project.
• Email list: your name and email address when you sign up for our newsletter or download a freebie.
• Purchases: your name, email address and billing details when you buy a product or pay an invoice through ThriveCart. Payment card details are handled by the payment processor. We never see or store them.
• Analytics: anonymous information about how visitors use our website, such as pages visited, time on site, device type and general location. This is collected through cookies.

How we use it

We use your information to respond to inquiries, deliver products and services, send invoices, send emails you’ve signed up for and improve our website. We don’t use it for anything else without asking you first.

Who we share it with

We share information only with the services we use to run our business, and only as much as they need. These include our website host, our email marketing platform, ThriveCart and its payment processors, and our analytics provider. Some of these services may store data outside Canada.

Email marketing

We only email you if you’ve given us permission, in line with Canada’s Anti-Spam Legislation (CASL). Every email includes an unsubscribe link, and you can opt out at any time.

Cookies

Our website uses cookies for analytics and to make certain features work. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

How long we keep it

We keep your information as long as we need it for the purpose it was collected, or as required for tax and accounting records.

Your rights

You can ask to see the personal information we hold about you, correct it or have it deleted, subject to any records we’re legally required to keep. Just email us using the contact information below.

Contact

Questions about any of these policies? Get in touch.

Hummingbird Media Collingwood, Ontario, Canada
[email protected]

We may update these policies from time to time. The date at the top of this page shows when they were last changed.